ဒီ Blog ကေတာ့့ Hotel /Hospitality / Customer Service လုပ ္ငန္းေတၢနဲ ့၄င္းတို ့ရဲ ့Management ပညာရပ္ေတၢကုိ ေလ့လာလိုက္စားေနသူ မ်ားအတၢက္ ရည္ရၢယ္ေရးသား ၿပီး သိသမွ်မွတ္သမ်ွ ခဲၢေ၀ငွလိုက္ပါတယ္။Leadership and Management အခန္းကဏၰမ်ားကိုလည္း အခန္ ့သင္ ့သလုိ ေဖၚျပေပး သၢားမွာပါ။
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Hospitality အေၾကာင္း
ပထမဦးစၢာ Hospitality ဆိုတဲ့ စကားလံုးေလး ေပၚေပါက္လာပံု Historyနဲ ့ အနက္အဓိပၸါယ္ကုိေ၀မွွ်ခံစားလိုက္ပါတယ္။
The word hospitality derives from the Latin hospes, which is formed from hostis, which originally meant a 'stranger' and came to take on the meaning of the enemy or 'hostile stranger' (hostilis) + pets (polis, poles, potentia) to have power. Furthermore, the word hostire means equilize/compensate.
Hospitality is about compensating/equilizing a total stranger with the host, making him feel protected and at the end of his hosting, guiding him to his next destination.
Since Hospitality is such a prosaic word, one which every culture and tradition can relate to, in consequence it seems to be a candidate for having something like a universal meaning or agreement, if not positive value.
Contemporary usage seems rather different from historical uses that lend it personal connotations. Today's hospitality conjures images of throwing good parties, gracious hosts entertaining, etiquette, Martha Stewart or even talk shows, or, the hospitality services industry as it relates to the entertainment and tourism business. On the other hand, hospitality used to be, and may still be, a serious duty, responsibility, or ethic. Hospitality ethics is a discipline that studies this usage of hospitality.
ဒီပံုျပင္ေလးကလည္းဒီလုိဆိုထားျပန္ပါတယ္
If now you combined the above etymological analysis with the story of Telemachus and Nestos you can start develop in your mind the concept and idea of hospitality.
First of all Telemachus is a complete stranger for Nestor, however he was hosted and treated more than warmly. In the Homeric ages, hospitality was under the protection of Zeus. The God of the Gods. The semantic behind this was to highlight the fact that hospitality for Ancient Greeks was of the utmost importance. A stranger lost in the night could be invited inside the house of a Greek family, been fed, offered wine and only after he/she was feeling at home could be asked to tell his/her name.
After having welcomed Telemachus, Nestor asks his unknown guest to introduce himself to find out that he was the sun of Odysseus. By that time, the man in front of him was a complete stranger, a hostis as described in the etymological analysis of hospitality at the beginning. Nonetheless, Telemachus was equilized with his host. Another meaning that is included in the etymology of hospitality. Note also that one of the Nestor's sons slept on a bed close by Telemachus to take care that he should not suffer any harm. This means that hospitality for Ancient Greeks include also the idea of protection. Lastly, Nestor put a chariot and horses at Telemachus' disposal so that he could travel the land route from Pylos to Sparta in two days, having as charioteer Nestor's son Pisistratus. The last element of hospitality as can be realized is guidance.
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